It just started auto forwarding on it's own. When I had used the phone the previous day it was fine. I tried to fix it by going through the various menu options on the phone, to no avail-clicking on the "forwarding" option did not lead to any menu options to stop the forwarding. An example, I came in one morning to find just one of the phones on some kind of auto forwarding so it couldn't receive any calls.
Sometimes the phones also just do random things by themselves. We literally had to upgrade our service on an emergency basis to even talk to someone about the fact the the phone system WASN'T WORKING at all. We couldn't reach anyone at Zoom by call, text, chat, nothing to even tell us why our phones were NOT WORKING or even tell them THAT our phones were not working. Our phone system literally went down one day, meaning we couldn't make or receive calls. But support to help us with problems on THEIR end. Secondly, you have to pay more to get even the most basic support, and I don't even mean support like, "how do I do this or that". There was no start-to-finish, "how to set up your Zoom phones" manual or tutorial that just walked me through what I needed. Then read those articles to sort out what I needed to do. I would have to search through those articles, all the while having to look up the definitions of the telecommunications jargon that pops up everywhere, to find the ones that were applicable to my situation. The search bar would then direct me to "articles" that seemed to fit.
I first had to figure out what I thought I needed and then search in their search bar for those topics. First off they said it would be easy to set up their phone system (since we would have to do it ourselves) and it wasn't at all easy even for someone with decent tech skills-I am an engineer and even build my own computers from scratch just to help you understand that I am not a luddite-it took me about 50 hours to set up our phone system. Overall: Their VOIP phone system is absolutely horrible if you are a small business. Phones do random things and there is no obvious way to fix them. Pros: The price for basic service is comparable to other providers.
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